Refund Policy

Goods are return/warranty under term and condition of EMO respectively. Products Error or Fail due to the manufacturer are claimable. Our refund is based on the consideration of products availability, and local safety law. For further concern you may email us to find out more.

This Return and Refund policy shall only be applicable for delivery purchase via  Online only. Inosaki Sdn Bhd shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by completing and submitting form within seven (7) days upon receiving the Products.

We will contact the Customer within seven (7) days after receipt of the completed form online to direct the Customer of the procedures in respect of the return of Products and refund. The Customer is advised to wait for our instruction for the next course of action. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at  [email protected]  for enquiries.

Return/Exchange of Products or refund can be arranged under the following reasons:

If any Product has been delivered in a damaged or defective condition; or if the wrong Product which is different from the Order is delivered

Provided Always that the Customer shall return or caused to be returned to Guardian the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Order, payment and delivery of the Products.

If any Product which was not included in the Customer’s Order is delivered to the Customer, Inosaki Sdn Bhd shall collect the Product from the Customer.

If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, Inosaki Sdn hd shall refund to the Customer the difference.

The return of a Product by a Customer does not automatically warrant for a refund. Inosaki Sdn Bhd will inspect the returned Products upon receipt of the same. If the conditions in Item No. 4 of this Return and Refund Policy have been fulfilled, refund will be made to the Customer and we will reimburse the Customer of its courier charges for returning of the Products to us provided always that the courier payment slip is furnished to us upon seeking refund.

Inosaki Sdn Bhd shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us .Inosaki Sdn Bhd will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.

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